IMDSL Shipping and Delivery Policy

At IMDSL, we understand the importance of timely and secure delivery of our medical devices. We are committed to ensuring that your order arrives safely and on time. Below, you’ll find all the details about our shipping and delivery process.

1. Shipping Options

We offer the following shipping options to meet your needs:

  • Standard Shipping: Delivered within 5-7 business days.

  • Expedited Shipping: Delivered within 2-3 business days (additional fees may apply).

  • International Shipping: Available for select countries. Delivery times vary based on location.

2. Order Processing

  • Orders are processed and shipped within 1-2 business days after payment confirmation.

  • You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

3. Delivery Areas

  • We currently ship to all Indian states and select international destinations.

  • For international orders, please contact us at mkt@imdsl.co.in to confirm availability and shipping costs.

4. Tracking Your Order

  • Once your order has been shipped, you can track its status using the tracking number provided in your shipping confirmation email.

  • If you encounter any issues with tracking, please contact our customer support team for assistance.

5. Shipping Costs

  • Shipping costs are calculated based on the delivery address, shipping method, and order size.

  • Free Standard Shipping is available for orders within India.

6. Delivery Issues

  • Delayed Delivery: While we strive to deliver your order on time, unforeseen circumstances (e.g., weather, customs delays) may cause delays. We appreciate your understanding and patience.

  • Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us immediately at mkt@imdsl.co.in or 9350014462. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

7. International Shipping

  • International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

  • Delivery times for international orders vary based on the destination and customs processing.

8. Contact Us

If you have any questions about shipping or delivery, our customer support team is here to help:

  • Email: mkt@imdsl.co.in

  • Phone: 9350014462

  • Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Why Choose IMDSL?

  • Fast and Reliable Shipping: We partner with trusted carriers to ensure your order arrives on time.

  • Secure Packaging: All products are carefully packaged to prevent damage during transit.

  • Dedicated Support: Our team is available to assist you with any shipping or delivery concerns.